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USB NETWORK GATE 7 TROUBLESHOOTING DRIVERS
USB NETWORK GATE 7 TROUBLESHOOTING UPGRADE
USB NETWORK GATE 7 TROUBLESHOOTING ANDROID

Troubleshooting UniFi device connectivityīefore beginning the UniFi device troubleshooting process, make sure you are using the latest device firmware and the latest UniFi Network version since the issue you're experiencing might have been already addressed in the latest release.įor more information about keeping your device firmware up to date, see UniFi - Upgrade the Firmware of a UniFi Device.

Keep reading for information on troubleshooting UniFi device connectivity or reach out to our support team for help. If none of the troubleshooting steps above helped, it might indicate an issue with the UniFi device itself or a configuration problem. Use packet capture tools to monitor traffic and help identify root causes

USB NETWORK GATE 7 TROUBLESHOOTING ANDROID

In this case, following the troubleshooting steps you've found or reaching out to the device manufacturer (for example, Android Support) might help.ħ.

If an issue only happens with a particular device type, you might be able to find it mentioned on forums unrelated to UniFi products. Search for similar error messages or issues with your specific devices on the web See the section on Advanced features below for more information.Ħ. In some cases, advanced features like RADIUS might be misconfigured or not supported by your devices - try disabling them to see if this resolves the issue. Try disabling advanced UniFi Network features

USB NETWORK GATE 7 TROUBLESHOOTING DRIVERS

Update wireless adapter drivers on client devices when a subset of devices with the same wireless adapter are malfunctioning.ĥ. Scan the devices for malware that could be causing connectivity issues.Ĥ. Try rebooting the client device if only a small number of individual client devices is affected.ģ.

that the client supports 5GHz Wi-Fi, etc.Ģ.

that the client device doesn't have high signal strength to eliminate interference possibility.

In many cases, the cause for individual client Wi-Fi issues is a user error or a set of circumstances. To make sure this is not the case, check the basics, e.g.: Try reproducing the user-reported issues yourself and check the basics a laptop not connecting to Wi-Fi), follow the troubleshooting steps below.ġ. If you've determined that connectivity issues are isolated to client-specific devices (e.g. This information will help you and our support team troubleshoot the issue more efficiently.

Can you consistently reproduce the issue?.

Does it occur in all cases or is it intermittent?.

What do these devices have in common? (location, type of device, operating system, version, manufacturer, etc.).

How many devices are affected? (all or some).To better understand the issue you're facing, try to answer the following questions first: Wi-Fi behaving incorrectly even though the client devices can connect to the network just fine client devices having issues connecting to Wi-Fi, such as Android phones not connecting to the UniFi network or iOS devices frequently disconnecting Make sure the access points aren't rebootingĬonnectivity issues generally fall into one of the two groups:.Access point proximity and network layout.Troubleshooting UniFi device connectivity.This article describes the troubleshooting steps to help you address connectivity issues with UniFi Wi-Fi networks, mainly involving the UniFi Access Points and client devices.īefore investigating further, make sure you are using the latest firmware for your devices and the latest UniFi Network version.įor more information about upgrading device firmware, see UniFi - Upgrade the Firmware of a UniFi Device.